Highway Assistance Program

Mapfre Insurance Highway Assistance Survey

Please take a minute to tell us your experience with the Mapfre Insurance Highway Assistance Program.

Refer back to the survey card provided by the Highway Assistance Program driver for time, date, and route number information.

Service Areas and Hours

* = Required Field

The Highway Assistance Patrol (HAP) program, sponsored by Mapfre Insurance, responds to more than 30,000 incidents annually. MassDOT Highway Assistance operators are equipped with cell phones and can help you contact AAA if the problem with your vehicle requires service beyond what the operator can provide. If a vehicle is in an unsafe location, Massachusetts State Police may authorize immediate towing.

Metro Boston, Worcester,
Springfield & Cape Cod 

(seasonal) Monday–Friday

6:00 a.m. – 10:00a.m.

3:00 p.m. – 7:00 p.m.

Hours may be extended on the Massachusetts Turnpike (I-90) and during holidays in 
heavy traffic areas.

Interstate 93, the Maurice J. Tobin Memorial Bridge, Ted Williams Tunnel, Sumner Tunnel & Callahan Tunnel

24 hours/day 7 days/week

MassDOT operates an Incident Response 
Vehicle (IRV) fleet of flatbed tow trucks 
on the above routes.

Highway Assistance Program

Mapfre Insurance 
Highway Assistance Survey

Service Areas and Hours

Interstate 93, the Maurice J. Tobin Memorial Bridge, Ted Williams Tunnel, Sumner Tunnel & Callahan Tunnel

24 hours/day 7 days/week

MassDOT operates an Incident Response Vehicle (IRV) fleet of flatbed tow trucks on the above routes.

Metro Boston, Worcester,
Springfield & Cape Cod 

(seasonal) Monday–Friday

6:00 a.m. – 10:00a.m.

3:00 p.m. – 7:00 p.m.

Hours may be extended on the Massachusetts Turnpike (I-90) and during holidays in heavy traffic areas.

The MassDOT Highway Division, in partnership with Mapfre Insurance, sponsors the Highway Assistance Program, which promotes highway safety and provides assistance to stranded motorists.